Starkey Australia P/L
Location: Sydney HQ
Full time/ permanent role for an audiologist/audiometrist
Join us in redefining the hearing industry!
Position purpose:
Improve Starkey’s market share by contributing to the revenue impact across specified territories, by supporting the in-field product specialist and sales support reps. Ensure complete customer satisfaction when dealing with our existing accounts and obtaining new accounts through the provision of audiology, product and technical support, and sales.
Assist in-field reps to support customers with:
- Business development
- Starkey product training
- Delivering sales training
- Promoting Starkey
- Tracking of all activities via Salesforce.
We are:
- World leading in hearing health technology
- The only privately owned hearing health manufacturer
- A fast-growing, dynamic team with great opportunities to advance in your career
- Dedicated to your support and development: we want our product Specialists to have the very best knowledge in terms of hearing health
- A friendly workplace with a great team culture, offering flexibility (based at home) and work/life balance.
Your responsibilities:
- Working closely with clients and the sales team to determine their present and future needs and proposing suitable training to maintain and grow revenue for Starkey
- Assist sales team to formulate, and implement, agreed business plans regarding assigned territories to achieve revenue targets
- Working closely with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for Starkey.
- Conduct product demonstrations and assist in preparing sales proposals, and account management plans
- Identify and gain new business through a sustained program of prospecting, mailing and following up referrals/leads and keeping abreast of competitor’s strategies.
- Identify client training needs and develop and/or deliver personalised programs to meet identified need, in conjunction with the sales team
- Support new product launches
- Keep up to date with developments in products, software and current research and development relating to Starkey and the hearing industry
- Participate in validation and evidenced based research as necessary
- Collaborating with other departments as part of developing procedures and trainings
- Maintain appropriate administrative records
- Complete appropriate corporate reporting requirements in a timely fashion
- Ensure CRM databases are up to date and accurate.
Accountability for the role includes:
- Supporting the in-field sales team so that financial, growth and customer satisfaction targets as delivered
- Deliver accurate, timely, targeted, friendly and professional customer support
- Participate in continuous learning initiatives
- Contribute to Starkey’s quality policy objectives
- Adhere to Starkey’s policies and procedures relevant to the role and all activities undertaken in that role, including safe work practices and WH&S policy.
Authority:
What does the person have the authority to do?
- Meet non-routine customer requests based on skills experience and knowledge within the context of Starkey’s values
- Provide appropriate support to maintain customer satisfaction
- Completion of tasks within area of responsibility and within established Starkey’s processes and guidelines.
What does the person need to seek their manager’s approval for?
- Obtain approval from National Sales Manager/Managing Director for solutions that are outside of his/her skills experience and knowledge
- Discounts outside of established guidelines
- Any activity outside of established operating policies and procedures
- Any additional cost that is outside of the normal scope for the role.
Key relationships
- Externally – existing and potential clients, industry professional bodies and industry recognised experts
- Internally – Starkey management team and support staff.
The successful applicant will have:
- Two+ years’ experience as a practising audiologist/audiometrist
- Sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete personalised solution
- Proven sales ability including outstanding negotiation skills, persuasive ability and excellent communication skills
- Appreciation of the value/importance of designated accounts, coupled with the ability to balance the needs of Starkey and the client’s organisation
- Excellent problem solving and decision-making skills
- Ability to work independently
- Team player – ability to work cooperatively building trust and respect
- Adaptability/flexibility – demonstrate consistent logic, rationality, and objectivity in decision-making
- Ability to undertake some travel as reasonably required
- Desirable knowledge of Starkey products and services
- QP qualifications
Starkey Australia values
- Integrity – ‘Our word is our bond’ and is used to create a trusting environment
- Opportunity –Hard work, talent and results will provide situations for personal and professional advancement – this is the ‘spirit of Starkey’
- Engagement –Starkey employees are encouraged to take the initiative to promote the welfare of our customers and fellow employees
- Passion –Starkey employees show an eagerness to be, ‘better today, than yesterday and better tomorrow than today’.
For more information about the role and Starkey
Dawn Rollings
Email: Dawn_Rollings@Starkey.com.au
Mobile: 0407 095 529
