Newsweek has named Cochlear the number one most trustworthy company in the healthcare industry globally.
Newsweek, a weekly American news magazine, awarded Cochlear the top spot in the healthcare and life sciences category of its World’s Most Trustworthy Companies 2024 list.
Cochlear said in a statement that it was honoured to be included on the list, an accolade which recognised its “exceptional reputation and dedication to improving the lives of those with hearing loss”.
“This prestigious recognition underscores Cochlear’s unwavering commitment to excellence, innovation, and customer-centricity,” Cochlear said.
The Newsweek ranking was conducted independently in collaboration with global data research firm Statista and evaluated companies based on customer, investor, and employee trust.
“The ranking was based on an independent survey of more than 70,000 participants and 230,000 evaluations from customers, investors and employees who responded to prompts like “I trust this company’s advertising and communications claims” and “I believe this company treats its employees fairly,” Ms Nancy Cooper, Newsweek’s global editor in chief said.
“It also incorporated “social listening,” an analysis of company mentions across social platforms.
“The list recognises companies that had earned the confidence of consumers, investors and employees by producing quality products, paying employees fair wages and appointing effective leaders.”
In its second year, the list recognised 1,000 companies across 23 industries and 20 countries.
Mr Dig Howitt, CEO and president of Cochlear said the award recognised its commitment to making a difference to the lives of people with hearing loss.
“At Cochlear we place a strong emphasis on customer service and support ensuring our recipients are at the heart of everything we do,” he said.
“Cochlear offers a comprehensive range of services to ensure that recipients of our devices receive the best possible care throughout their hearing journey.
“This includes rehabilitation programs through our Connected Care program, working with audiologists and hearing care professionals for continued support, and access to a global community of Cochlear recipients.
“Our dedication to our mission extends beyond our products and services. Cochlear is also committed to making a positive impact on society through initiatives aimed at raising awareness about hearing loss and advocating for greater access to hearing care.”
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